description Job Description
Job Description
About the Role:
Our Values Lie At The Core Of Our Mission And Vision. We Believe That Its Our People Who Make Our Company What It Is. We Believe In
Please mention the word **RECOVER** and tag RMTAyLjIxMi4yNDcuMTMw when applying to show you read the job post completely (#RMTAyLjIxMi4yNDcuMTMw). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
About the Role:
- The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
- The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders
- Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)
- Support digital transition and maintain the accuracy of consumption, TOS, and service data
- Coordinate with IT for new users or device-related issues
- Ensure error-free documentation and adherence to the ticket-based callout process
- Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
- Prioritise planning to reduce service backlog and ensure On-Time delivery
- Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
- Track technician-wise productivity, efficiency, and service delivery KPIs
- Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
- Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
- Assist AOM/OM/ABM/BM in monitoring field KPIs
- Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
- Raise unresolved issues to next-level management for resolution
- Ensure leave planning and service continuity without disruption
- On-time Service Planning
- Data Accuracy
- SCP Utilization
- Schedule Adherence
- Reporting & Analysis
- Cross-Team Coordination
- Detail Orientation
- Planning & Organizing
- Analytical Thinking
- Customer Focus
- Negotiation Skills
- Minimum graduate, with 0-1 years of relevant experience
- Basic computer skills required (advanced proficiency is a plus)
- Knowledge of MS-Office/G-Suite
Our Values Lie At The Core Of Our Mission And Vision. We Believe That Its Our People Who Make Our Company What It Is. We Believe In
- Service
- Relationships
- Teamwork
- Responsibility
Please mention the word **RECOVER** and tag RMTAyLjIxMi4yNDcuMTMw when applying to show you read the job post completely (#RMTAyLjIxMi4yNDcuMTMw). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
psychology Skills Required
salesforce
dev
education
api
exec
marketing
stats
sales
full time
digital nomad
design
game dev
copywriting
web dev
seo
ads
content writing
medical
saas
infosec
technical
customer support
travel
finance
cloud
Job Details
payments Salary: Negotiable
work Type: Full time
home_work Mode: Remote
visibility Views: 1
people Applications: 0
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